Terms & Conditions Of Prime Money Exchange ltd

"Proscribed purpose" means any unlawful purpose; the purpose of making or receiving payment for gambling services, gambling chips or gambling credits; the purpose of making or receiving payment for banking or other financial services; or the purpose of sending a payment to yourself as the recipient;

"Receiver" means the person identified as the beneficiary of a money transfer (whether that money transfer is initiated by a sender using the Service or by a person using another money transmission service);

"Sender" means the person who initiates the carrying out of a money transfer by using Service;

"Authorized person" is the person who is formally and properly empowered to perform on behalf of the sender.

"Transaction" means each money transfer that you initiate under, and each other use that you make of, the Service;

"Service" means any or all of the services for money transfer which are made available by us;

"TUN REF" means the unique transaction number which will be issued to you and which the recipient will required to provide in order to authorize us or our agents to make payment to the recipient; and

"Value Date": Means the date on which a transaction actually takes place.

All references in our Terms (unless otherwise stated)

(a) To a person or persons shall include any natural person, company, firm, partnership, trust, public body or other organization;
(b) To "clauses" are to clauses of our Terms;
(c) To any legislation (including statutes, statutory instruments, statutory provisions regulations) shall include them as amended or re-enacted from time to time
(d) Made in the singular shall include the plural and vice versa.

Money Transfer Prime Money Exchange ltd `s Responsibilities

Before agreeing to undertake a transaction we will provide you with a draft contract or payment order which, together with these Terms, will set out the information which we are obliged to provide to you

(a) The maximum total fee that the sender will be charged by us, together with a breakdown where applicable. If we believe that person to whom you send the money may also have to pay a fee, then we will tell you.
(b) An indication of the exchange rate that we will apply to your transaction, or the reference exchange rate upon which the actual exchange rate will be based. If a further exchange rate may be applied we will tell you to expect this.
(c) Information on where the person should collect the money from and what they have to do, if it is to be made available in cash
(d) An indication of the maximum time that it will take for the transaction to be completed i.e. the time until funds will be available to the person to whom you are sending the money.
(e) Information on cancellation procedures and any charges for cancelling or amending a transaction
(f) if we are in receipt of your onward payment instructions by the Value Date and time we specify, as soon as practicable after the Value Date (or, if the Value Date is not a Business Day, as soon as practicable after the first Business Day following the Value Date); or
(g) if we are not in receipt of your onward payment instructions by the Value Date and time we specify, as soon as practicable after we have received your onward payment instructions, but you should be aware that it can take more than 5 (five) Business Days for the funds to clear, depending on local banking arrangements.

After a Transaction, we will provide:

(a) A transaction reference number that is unique to your payment
(b) Confirmation of the exact amount we are sending for you
(c) The charges or fees that you have paid to us for this service, together with breakdown where applicable.
(d) The amount of the Transaction in the currency used in the payment order.
(e) The amount of the Transaction in the currency in which the Recipient will receive the money.
(f) The date on which we received the payment order from the Sender.
(g) The exchange rate that has been applied to your transaction
(h) Information on where the person to whom you are sending the money can collect it or confirmation of the bank to which the money has been sent

Customer`s Responsibilities

You agree to pay our charges for each money transfer or other transaction which you initiate or request Before we can perform any of Our Services for you, you must register with us. In order to complete your registration, you must provide us with all the details we require from you, including details relating to your identity and proof of address and any other information we may require from you to enable us to complete our anti- money laundering procedures. When the money will be available for the person to whom you are sending it and whether this timescale is definite or the best estimate that we can make In the case of cash collections, what the beneficiary has to do in order to collect the money. The procedure to follow if you have a need to query this transaction. We will advise you how long it will take us to provide an answer or an update. Our agreement with you is that we will take reasonable care to provide the Service. As such, we agree to provide you with the money transfer services and the related information facilities made available from time to time by us.

We do not take responsibility for:

Malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us; Any losses or delays in transmission of messages arising out of the use of any Internet access service provider or caused by any browser or other software which is not under our control

We will not deliver the requested Service if:

We are unable to obtain satisfactory evidence of your identity We have reason to believe that the transaction message is incorrect, unauthorized or forged; You provide us with incorrect or incomplete information or if your send order is not given to us sufficiently in advance to allow for timely provision of the requested transaction, and we do not accept any liability for damages resulting from non-payment or delay in payment of a money transfer to a recipient or failure to perform a transaction under the Service by reason of any of these matters.

Information required from Sender

Sender's full name, address, date of birth, phone number, nationality, and occupation, Identification (passport, drive license or EEA ID) for all transactions, and proof of source of money for transactions equal or greater than ₤5000 per month. Beneficiary's full name, phone number, account number, bank name. We may request further information if necessary. We may refuse to provide the Service (in whole or in part) to you if we understand that you don't have enough information to follow the regulatory or governmental authority. We may suspend the operation of the Service in whole or in part if, in our absolute discretion, we consider it appropriate to do so by reason of any circumstances beyond our control. We undertake that if the Service is interrupted (whether by us, any third party service provider or otherwise) for any reason we will take reasonable care to minimize the duration of any interruption. Provided we comply with this undertaking, we shall not be liable to you for any loss or liability which may be suffered or incurred by you as a result of any such interruption, even if caused by our negligence, except where any such interruption is caused by our fraud. You will promptly supply us with all information and documentation which we may ask you for at any time to enable us to comply with any legal requirements on us relating to our Services, including as required by Third European Directive 2017. You may authorize another living individual to provide us with instructions on your behalf. In these circumstances, we will treat the instructions of the authorized person as if they came from you. You are responsible for the completeness and accuracy of all information you provide to us at any time, including any in your request and your nominated account details. You must always provide us with instructions, and make sure any authorized person provides us with instructions, in the English language.

When you register with us or submit a send order

You will provide us with true, accurate, current and complete information and sign the receipt to confirm it; You will maintain and promptly update such information to keep it true, accurate, current and complete; You will not use the Service for or in connection with any prohibited purpose; You will not initiate a money transfer or other transaction under the Service in breach of these Terms and Conditions or any other restriction or requirement of use described on the Site; You are responsible for the security of the TUN REF. You acknowledge and agree that information about you, and the services we provide to you are confidential, however may be provided by us from time to time to regulatory or governmental authorities, bodies or agencies where we are required by law to do so. All information must be kept in our data base for up 5 years. All currency converted under the service is converted at our rate of exchange. You will be liable to us for all losses which we suffer or incur relating to any fraud or fraudulent activity by you at any time.


Prime Money Exchange Limited Terms and Conditions
Prime Money Exchange Limited


We are focused on securing your monetary
data and utilize demonstrated innovation
to ensure and secure your own data.

Prime Money Exchange Limited


We remain behind the dependability of our
administration. In the event that your cash
doesn't arrive, we'll discount it in full.
Call us whenever in the event that you require help.


    Office Telephone: +44(0) 2084713653


    24 Plashet Grove, London, E6 1AE
    United Kingdom


    General: info@primemoney.co.uk

Prime Money Exchange Ltd is an UK based MSB Company, was founded in 2014. It is Authorised Payment Institution(API) from FCA, can settle money around the world anywhere.