Refund Policy Of Prime Money Exchange ltd

If you exercise your right to cancel after you have sent a money transfer order to us, we will reimburse any payments which you made to us before cancellation, but:
(a) We will not reimburse you if we have paid the money transfer to the recipient before we receive your notice of cancellation.
(b) We may make a cancellation charge if the reason for the return of the money is not caused by our part, only the net value of the transfer will be reimbursed. We will keep the commission previously charged. Reimbursed cannot exceed 10% of the total value of the payment including commission. If we cannot complete the transfer for any reason, we will immediately contact you in order to make the reimbursement. Your right of cancellation under laws relating to contracts is in addition to your right as sender upon request to us (by using any of the methods described in clause 3.1 above) to receive a refund of the principal amount of a money transfer (at our exchange rate applicable at the time the refund is made) if payment is not made to the recipient within 45 days. If the beneficiary does not collect their transfer within 13 months, then all rights of cancellation or refund of the money transfer or commission will be waived.


Upon completing a transaction we will issue you with a TUN REF. In order for us to authorize payment to
A recipient, the recipient must provide us with the following:
(a) Photographic identification (such as a passport or identity card);
(b) The exact amount of the principal amount of the send order;
(c) The TUN REF relating to the transaction.


You have the right to cancel orders up to the time at which payment has been made to the recipient. We will refund to you with the total amount we received as a result of any breach of our agreement with you or other wrongdoing (this means that, for example, where a money transfer has failed in such circumstances we will refund to you the principal sum and the service charge). If you or a recipient suffers any loss we will only accept liability for that loss up to a limit which is the greater of:

(a) The amount of any service charge;
(b) ₤250, unless otherwise agreed by us in writing. Our liability only limits a claim for loss arising out of any single transaction or related transactions, or (if a loss does not arise out of a transaction or transactions) any single act, omission or event or related acts, omissions or events. We do not, in any event, accept responsibility for any failure to perform your instructions as a result of circumstances which could reasonably be considered to be outside our control.

Transfer of Rights

We have the right to transfer our rights and/or responsibilities under our agreement with you to an affiliated company, or any third party, at any time without your consent unless such transfer would reduce your rights and/or remedies or increase your responsibilities and/or liabilities under your agreement with us. You may not transfer your rights and/or responsibilities under your agreement with us without our prior written consent.

Conditions beyond our control

We are not liable to you if we are unable to perform any of our obligations to you or our performance of any of our obligations is delayed due to any conditions outside of our reasonable control, including (without limitation) any industrial action, labor dispute, act of God, fire, flood or storm, war, riot, civil commotion, siege, security alert, act of terrorism or any resulting precautionary measures taken, act of vandalism, sabotage, virus, malicious damage, compliance with any statute, statutory provision, law, governmental or court order, the actions or instructions of the police or of any governmental or regulatory body which authorizes us to perform Our Services, cut or failure of power, failure of equipment, systems or software or internet interconnectivity or the occurrence of any extraordinary fluctuation in any financial market that may materially adversely affect our ability to perform the Trade or your ability to fund the Trade. If any of these circumstances occur then the Contract shall be suspended for the period during which they continue or, at our discretion and in order to protect both you and us, we may terminate the Contract.

Prime Money Exchange Limited


We are focused on securing your monetary
data and utilize demonstrated innovation
to ensure and secure your own data.

Prime Money Exchange Limited


We remain behind the dependability of our
administration. In the event that your cash
doesn't arrive, we'll discount it in full.
Call us whenever in the event that you require help.


    Office Telephone: +44(0) 2084713653


    24 Plashet Grove, London, E6 1AE
    United Kingdom



Prime Money Exchange Ltd is an UK based MSB Company, was founded in 2014. It is Authorised Payment Institution(API) from FCA, can settle money around the world anywhere.